Frequently asked questions
What countries do you ship to?
We ship to most European countries, including France, Germany, Italy, Spain, Netherlands, Belgium, Portugal, Austria, Sweden, and more. If your country is not listed at checkout, please contact us at info@maisonlondon.com.
How long does delivery take?
Processing time: 1–3 business days
Delivery time: 5–10 business days (depending on destination)
Please note that delivery times may vary due to customs, holidays, or carrier delays.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email.
What is your return policy?
- Returns are accepted within 14 days of receiving your order.
- Items must be unused, unworn, and in original packaging.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Are your bags authentic?
Yes! All Baie Paris bags are carefully designed and crafted to ensure premium quality and style.
How do I care for my bag?
- Avoid prolonged exposure to water or direct sunlight
- Store in a dust bag when not in use
- Clean gently with a soft, dry cloth
Can I change or cancel my order?
Orders can be modified or canceled within 24 hours of placement. Contact as soon as possible.
